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PRIVACY POLICY

SHIPPING POLICY

1. Introduction

This Shipping & Returns Policy outlines the terms for order processing, delivery, and returns for purchases made through Diamond Empire & Safe Haven. By placing an order, you agree to these terms.

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2. Order Processing & Fulfilment

  • Orders are processed within Same-Day - 14 business days.

    • Same-Day Processing - Ideal for businesses offering express shipping or digital products.​

    • 1-3 Business Days - Common for e-commerce stores with efficient inventory management.

    • 3-7 Business Days - Suitable for businesses with custom or handmade products.

    • 7-14 Business Days - Used for bulk orders, personalised items, or complex fulfilment processes.

    • Factors to Consider - ​

      • Product Type – Custom or made-to-order items may require longer processing times.

      • Inventory Management – Businesses with real-time stock updates can process orders faster.

      • Shipping Method – Expedited shipping may require quicker processing, while standard shipping allows more flexibility.

      • Peak Seasons – Holidays and sales events may extend processing times due to high demand.​​

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  • Orders placed after 12:00pm (Midday) or Later will be processed the next business day.

    • 12:00 PM (Midday) - Common for businesses offering next-day delivery.​

    • 2:00 PM - 5:00 PM - Many e-commerce stores set cut-off times in this range to allow same-day processing.

    • 6:00 PM or Later - Some retailers extend cut-off times to capture late-day orders, but this requires efficient fulfilment.

    • Factors to Consider - 

      • Carrier Pickup Times - Align your cut-off time with your shipping provider's collection schedule.​

      • Order Volume & Processing Speed - If handling high-volume orders, an earlier cut-off may be necessary.

      • Customer Expectations - Later cut-off times can improve conversion rates, but only if fulfilment is reliable.

      • Peak Seasons - During holidays or sales events, adjusting cut-off times may help manage demand.​

  • Custom or bulk orders may require additional processing time, which will be communicated upon order confirmation.

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3. Domestic & International Shipping

  • We offer standard, expedited, and express shipping options.

  • Domestic orders typically arrive within 1-20 business days.

  • Domestic Shipping (UK) - 

    • Next-Day Delivery - 1 business day (for express services).​

       

    • Standard Delivery - 2-3 business days (for most courier services).

    • Same-Day Delivery - Available in select locations, typically within hours.

  • International Shipping - 

    • Express Delivery - 1-3 business days for major destinations.​

    • Standard Delivery - 5-10 business days, depending on the country.

    • Economy Shipping - 10-20 business days, used for cost-effective options.

  • Factors to Consider - 

    • Carrier & Service Level - Express services (DHL, FedEx, UPs) are faster but cost more.​

    • Customs & Import Regulations - International shipments may face delays due to customs processing.

    • Peak Seasons - Holidays and sales events can extend delivery times.

  • International shipping times vary based on destination and customs clearance.

  • Customers are responsible for any customs duties or import taxes on international orders.

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4. Shipping Costs & Methods

  • Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

  • Free shipping may be available for orders over £25-£100+.

  • Standard Free Shipping Thresholds - 

    • £25-£35 - Common for general retail and e-commerce stores.​

    • £50-£75 - Used by mid-range brands to encourage larger purchases.

    • £100+ - Ideal for premium or wholesale businesses.

  • Tracking information will be provided once the order has shipped.

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5. Returns & Exchanges

  • Returns are accepted within 14 or more days of delivery.

    • 14 Days - The legal minimum for online purchases in the UK. Customers must initiate the return within 14 days and send the item back within another 14 days.​

    • 30 Days - The most widely accepted timeframe, providing customers ample time to assess their purchase.

    • 45 Days - Some businesses extend their return window, particularly for higher-value items.

    • 60 Days - Common among premium brands that prioritise customer satisfaction.

    • 90 Days or More - Typically used by businesses with generous return policies to build trust and encourage repeat customers.

  • Items must be unused, in original packaging, and in resalable condition to qualify for a return.

  • Customers must initiate a return request via returns@diamondempire.uk or Returns Form] before sending items back.

  • Refunds will be processed within Refund Processing Time (See Below) after the returned item is received and inspected.

    • Debit Card Refunds - Typically 5-10 business days, but some retailers process them faster.​

    • Credit Card Refunds - Usually 7 business days, though some providers may take longer.

    • PayPal Refunds - 2-3 business days for direct refunds; up to 180 days for disputes.

    • Bank Transfers - 5-7 business days, depending on the bank's processing speed.

    • Cheque Refunds - Can take up to 5 weeks to arrive by mail.

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6. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products.

  • Digital downloads or services.

  • Clearance or final sale items.

  • Items damaged due to misuse or improper handling.

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7. Damaged or Incorrect Orders

  • If an item arrives damaged or incorrect, customers must contact returns@diamondempire.uk within 14 or More days of delivery.

    • 14 Days - The legal minimum for online purchases in the UK. Customers must initiate the return within 14 days and return the item within another 14 days.​

    • 30 Days - Standard return period for most items, allowing customers ample time to assess their purchase.

    • 45 Days - Available for higher-value items or extended refund eligibility.

    • 60 Days - Premium brands or customer satisfaction-focused returns.

    • 90 Days or More - For businesses offering extended return periods to build trust and encourage repeat purchases.

  • We will provide a replacement or refund upon verification of the issue.

  • Customers may be required to submit photos of the damaged item for assessment.

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8. Refunds & Processing

  • Refunds are issued to the original payment method.

  • Processing times vary based on payment providers but typically take 5 Days to 5 Weeks.

    • Debit Card Refunds – Typically 5-10 business days, but some retailers process them faster.

    • Credit Card Refunds – Usually 7 business days, though some providers may take longer.

    • PayPal Refunds – 2-3 business days for direct refunds; up to 180 days for disputes.

    • Bank Transfers – 5-7 business days, depending on the bank’s processing speed.

    • Cheque Refunds – Can take up to 5 weeks to arrive by mail.

  • Shipping fees are non-refundable, except in cases of incorrect or damaged orders.

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9. Contact Information

For shipping or return inquiries, please contact:

  • Email: returns@diamondempire.uk

  • Phone: +447849-323-909

  • Address: Unit 153751, PO Box 7169, Poole, BH15 9ELv

  • Website: www.DiamondEmpire.uk

  • Live Chat: Available during business hours

    • Monday: 8AM - 8PM​

    • Tuesday: 8AM - 8PM

    • Wednesday: 8AM - 8PM

    • Thursday: 8AM - 8PM

    • Friday: 8AM - 8PM

RETURN & EXCHANGE POLICY

1. Introduction

This Returns & Exchange Policy outlines the terms for returning, exchanging, and refunding purchases made through Diamond Empire & Safe Haven. By placing an order, you agree to these terms.

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2. Eligibility for Returns & Exchanges

  • Returns and exchanges are accepted within 14 or more days of delivery.

    • 14 Days – The legal minimum for online purchases in the UK. Customers must notify you within 14 days and return the item within another 14 days.

    • 30 Days – A widely accepted timeframe for general retail, allowing customers enough time to assess their purchase.

    • 60 Days – Common for premium brands or businesses that prioritize customer satisfaction.

    • 90 Days or More – Used by companies with generous return policies to build trust and encourage repeat purchases.

  • Items must be unused, in original packaging, and in resalable condition to qualify.

  • Customers must initiate a return request via returns@diamondempire.uk or Returns Form] before sending items back.

  • Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

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3. Non-Returnable & Non-Exchangeable Items

The following items are non-returnable and non-exchangeable:

  • Custom or personalized products.

  • Digital downloads or services.

  • Clearance or final sale items.

  • Items damaged due to misuse or improper handling.

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4. Return Process

  • Customers must submit a return request via returns@diamondempire.uk or Returns Form] before shipping the item back.

  • Once approved, customers will receive return instructions, including the return address.

  • Items must be shipped within 14 or More days of approval.

    • 14 Days – Customers must notify us within 14 days of receiving their item if they wish to return it. After notification, they have another 14 days to ship the item back.

    • 30 Days – Standard return window for most purchases, providing customers with flexibility.

    • 45-60 Days – Extended return period for premium products, ensuring customer satisfaction.

    • Up to 6 Months – Under UK consumer law, customers may request a repair or replacement within 6 months, unless we can prove the item was not faulty at purchase.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

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5. Exchange Process

  • Exchanges are available for size, colour, or product variations within 14 or More days of delivery.

    • 14 Days - The legal minimum for online purchases in the UK. Customers must initiate the return within 14 days and send the item back within another 14 days.​

    • 30 Days - The most widely accepted timeframe, providing customers ample time to assess their purchase.

    • 45 Days - Some businesses extend their return window, particularly for higher-value items.

    • 60 Days - Common among premium brands that prioritise customer satisfaction.

    • 90 Days or More - Typically used by businesses with generous return policies to build trust and encourage repeat customers.

  • Customers must submit an exchange request via returns@diamondempire.uk or Exchange Form] before sending the item back.

  • If the requested item is unavailable, customers may choose a replacement or receive store credit.

  • Customers are responsible for exchange shipping costs unless the item is defective or incorrect.

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6. Refunds & Processing

  • Refunds are issued to the original payment method within 5 Days to 5 Weeks.

    • Debit/Credit Card: 5-10 business days, depending on the payment provider.

    • PayPal: 2-3 business days for direct refunds; up to 180 days for disputes.

    • Bank Transfers: 5-7 business days, depending on the bank’s processing speed.

    • Cheque Refunds: Can take up to 5 weeks to arrive by mail.

  • Shipping fees are non-refundable, except in cases of incorrect or damaged orders.

  • Refunds will be processed once the returned item is received and inspected.

  • Customers will receive a confirmation email once the refund has been issued.

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7. Damaged or Incorrect Orders

  • If an item arrives damaged or incorrect, customers must contact support@diamondempire.uk within 14 or More days of delivery.

    • 14 Days - The legal minimum for online purchases in the UK. Customers must initiate the return within 14 days and send the item back within another 14 days.​

    • 30 Days - The most widely accepted timeframe, providing customers ample time to assess their purchase.

    • 45 Days - Some businesses extend their return window, particularly for higher-value items.

    • 60 Days - Common among premium brands that prioritise customer satisfaction.

    • 90 Days or More - Typically used by businesses with generous return policies to build trust and encourage repeat customers.

  • We will provide a replacement or refund upon verification of the issue.

  • Customers may be required to submit photos of the damaged item for assessment.

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8. Store Credit & Gift Returns

  • Store credit may be issued for eligible returns instead of a refund.

  • Gift returns can be exchanged for store credit or a replacement item.

  • Store credit is valid for 6 Months to no Expiration and cannot be redeemed for cash.

    • 6 Months – Short-term validity, often used for promotional credits.

    • 12 Months (1 Year) – Standard expiration period for general store credit.

    • 24 Months (2 Years) – Extended validity for customer convenience.

    • 36 Months (3 Years) – Some store credits remain valid for up to 3 years.

    • No Expiration – In select cases, store credit may remain valid indefinitely.

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9. Contact Information

For returns or exchange inquiries, please contact:

  • Email: returns@diamondempire.uk

  • Phone: +447849-323-909

  • Address: Unit 153751, PO Box 7169, Poole, BH15 9EL

  • Website: www.DiamondEmpire.uk

  • Live Chat: Available during business hours

    • Monday: 8AM - 8PM​

    • Tuesday: 8AM - 8PM

    • Wednesday: 8AM - 8PM

    • Thursday: 8AM - 8PM

    • Friday: 8AM - 8PM

PAYMENT METHODS

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